Privacy Policy

This privacy policy explains, in plain language, how enquiry information is handled when someone chooses to contact Family Time Support through the email address on the main site.

The website is focused on books and resources about family time and supervised contact. It is not designed to receive or store identifiable case information about children or families.

What information is collected

• If you email the published contact address, the content of your email and your email address are received.
• Emails are used only to read your enquiry and reply where appropriate.
• You are asked not to send information that identifies a child, a parent, a carer, or a professional in a specific case.

How enquiry information is used

• To respond to publishing, media, resource, or bulk-order enquiries.
• To improve resources and understand what visitors find helpful or unclear.

Your choices

• You can choose not to send any personal information by keeping your enquiry general.
• You may ask for a summary of the information you have sent by email.
• You may request that previous email correspondence is deleted, where this is reasonable and safe to do.

Safeguarding and confidentiality

If you have safeguarding worries or concerns about a child or family, follow your local safeguarding procedures or contact the appropriate services. Do not rely on this public email address for urgent or confidential safeguarding action.